We are travellers too. Our travel plans have also been recently disrupted and some of our travel dreams perhaps slightly dented. And so, we have made it our priority to relook our cancellation policy to give you better assurance as you plan your upcoming trip with us.
For all new bookings* made from 13 March 2020 to 30 June 2020, you will have the following options available to you should a travel advisory from the Ministry of Foreign Affairs (Singapore) disrupt your intended travel plan.
You will be able to :
a) Postpone your trip up to 30 days prior to departure without penalty, for intended future travel within 12 months of the original travel date. Price differences though, may be applied depending on the travel season.
b) Cancel your trip up to 30 days** (originally 60 days) prior to departure without penalty.
* not applicable to existing bookings and flights
** may vary in exceptional cases which will be advised at the point of quotation
We will continue to monitor the situation closely and update our policies if and where necessary.
The current situation is indeed a great challenge for everyone and we sincerely hope that this initiative will give you
peace of mind when booking a trip with us. May the spirit of travel always prevail!